UPDATES

Published	Title
02/21/2023	Autism Services Providers Listening Session - March 22, 2023
02/14/2023	Optum Pay Alert Communication – Presidents Day – 02/20/2023
02/14/2023	Optum Alaska Behavioral Health Collaborative Conference 2023 - Provider Survey
02/09/2023	Public Health Emergency Extended - February 9, 2023
02/09/2023	Optum Pay Website Outage Due to Scheduled Maintenance: February 10, 2023 (12.5 hours)
02/06/2023	Optum Alaska CEO Announcement - February 6, 2023
01/27/2023	Optum Pay Website Outage Due to Scheduled Maintenance: January 27, 2023 (32 hours)
01/19/2023	New Director of Provider Relations - January 19, 2023
01/11/2023	Public Health Emergency Extended - January 11, 2023
01/09/2023	Optum Pay Holiday Payment Schedule: Martin Luther King Jr. Day – January 16, 2023
01/06/2023	January 2023 Alaska Medicaid Newsletter
01/05/2023	Optum Pay Pre-Release Announcement – January 5, 2023
01/04/2023	Optum Alaska Behavioral Health Collaborative Conference Planning Team
2022
12/22/2022	Claims Processing Update – Third Party Liability - December 22, 2022
12/20/2022	Optum Pay Holiday Payment Schedule: Observed Christmas Day 12/20/2022
12/17/2022	Optum Pay Pre-Release Announcement 12/17/2022
12/12/2022	Claims Processing Update – Third Party Liability - Update
12/07/2022	Claims Processing Update – Third Party Liability
12/01/2022	Third Party Liability Avoidance – Calendar Year 2023
11/23/2022	Optum Pay Alert Communication – Thanksgiving Holiday
11/18/2022	Optum Pay Pre-Release Announcement: 11/19/2022 Release
11/17/2022	Provider Self-Audits Due December 31, 2022
11/16/2022	Claims Denying When Submitted with No EOB – Effective November 14, 2022
10/24/2022	Medicaid Community Behavioral Health and Mental Health Physician Clinic Rate Setting Methodology - 10.2022
10/20/2022	Provider Alert Information Update - October 20, 2022
10/13/2022	Public Health Emergency Extended – October 13, 2022
10/10/2022	October 2022 Alaska Medicaid Newsletter
10/10/2022	Optum Pay Alert: Holiday Payment Schedule Columbus Day – October 10, 2022
10/5/2022	Contacting Optum
10/5/2022	No COB – TPL Policies
9/26/2022	TPL Claim Coordination of Benefits – Tribal
9/26/2022	TPL Claim Coordination of Benefits – Non-Tribal
9/23/2022	Optum Pay Pre-Release Announcement: 09/24/2022 Release
8/31/2022	Optum Pay Alert: Holiday Payment Schedule Labor Day 09/05/2022
8/22/2022	Notice of Filed Regulations – RPTC
8/17/2022	Optum Pay Update – A phone number will soon be required for Optum Pay
8/4/2022	Medicaid Recipients Information Update 08.2022
8/4/2022	Substance Abuse Treatment Travel Policy 08.2022
8/4/2022	Proposed Regulations: Medicaid Behavioral Health Psychotherapy Limits 08.2022
8/2/2022	Tribal Encounter Rate CY 22 - UPDATE 08.2022
7/15/2022	Public Health Emergency Extended - July 2022
7/13/2022	988: the three-digit dialing code for the Suicide and Crisis Lifeline
7/7/2022	Service Authorization Submissions
7/5/2022	The third issue of the Alaska Medicaid Newsletter is now available 07/05/2022 (Click here for the July 2022 Newsletter)
6/28/2022	Optum Pay Alert: Optum Pay Holiday Payment Schedule Independence Day 07/04/2022
6/16/2022	Optum Pay Alert: Optum Pay Holiday Payment Schedule Juneteenth (06/19/2022) Observed on 06/20/2022
6/10/2022	Optum Pay Pre-Release Announcement: June 11, 2022, Release
6/6/2022	Claims Rejection When Submitted with No EOB – Effective July 1, 2022
6/1/2022	Optum Pay Alert: EPRA and Payer PRA Document Availability - May 25, 2022 - UPDATE
5/25/2022	Optum Pay Alert: EPRA and Payer PRA Document Availability - May 25, 2022
5/16/2022	Retroactive Service Authorization - May 16, 2022
4/28/2022	NPI Alignment Project for Optum Claims PAID Prior to April 22, 2022
4/26/2022	Amended Guidance for Telehealth Services Using Modifier FQ - SFY 2022
4/25/2022	Claims Submitted with a Missing or Invalid NPI Number - Effective April 14, 2022
4/25/2022	Tribal Encounter Rate CY 2022 - April 25,2022
4/20/2022	Provider Self-Audits Due December 31, 2022
4./18/2022	Growing Access for Alaska - May 4th & 5th, 2022
4/14/2022	Change to Optum Recovery of an Overpayment Process
4/14/2022	Guidance Document for 1115 Contraindicated Services
4/13/2022	Extension of the Public Health Emergency
4/13/2022	Guidance Document for Telehealth Services Using Modifier FQ
4/8/2022	Alaska Medicaid Newsletter Announcement April 2022 (Click here for April 2022 Newsletter)
3/24/2022	Optum Alaska Behavioral Health Collaborative Conference Save The Date
3/1/2022	Optum Alaska – New Location
3/1/2022	Reporting of Telehealth Services – Effective April 1, 2022
2/9/2022	Primary Modifier Guidance for Alaska Medicaid 1115 Waiver Services
2/7/2022	Division of Finance System Upgrade and Outage
01/07/2022	Alaska Medicaid Newsletter Announcement January 2022
2021
12/30/2021	Provider Enrollment Changes in Information as of 12.30.2021
12/30/2021	Section 1115 Waiver Substance Use Disorder Update as of 12.30.2021
12/30/2021	Guidance Document for 1115 Substance Use Disorder Level 3.1 as of 12.30.2021
12/16/2021	Changes in EFT Payment Schedule as of 2.10.22
12/7/2021	Remittance Advice code and Denial Reason List as of 12.6.21
12/2/2021	Review Your Online Remittance Advice Access and Download Options by January 30, 2022
10/5/2021	Review Your Optum Pay Access Options
9/30/2021	Remittance Advice code and Denial Reason List
8/27/2021	Independent Licensed Professional Counselors
8/23/2021	Alaska DBH Guidance Document for 1115 Substance Use Disorder Providers: Treatment for Clients Ages 18 to 21 in Adolescent Programming
8/13/2021	Important Information for Alaska Medicaid Behavioral Health Providers Regarding Optum Pay and Provider Express Services
8/13/2021	Provider Express PRA Quick Refence Guide (QRG)
8/13/2021	Optum Pay Quick Reference Guide (QRG) Cancelling Premium Service
7/30/2021	Division of Behavioral Health Disaster Declaration flexibilities set to end November 1, 2021
7/28/2021	Optum Alaska Case Management Program Overview
7/1/2021	Optum Primary Modifier Guidance for Alaska Medicaid Community Behavioral Health Services
7/1/2021	Provider Contact Information
7/1/2021	Optum Modifier XE XP and XU Guidance
6/28/2021	Optum Pay Portal
6/21/2021	Alaska DBH Autism Concurrent Services Guidance
6/21/2021	Alaska DBH Autism Rendering Providers Guidance
6/18/2021	Alaska Medicaid Provider Update Sunset Services
6/15/2021	Mental Health Physician Clinic (MHPC) transition to Optum
5/24/2021	Mental Health Physician Clinic (MHPC) transition to Optum
5/21/2021	Mental Health Physician Clinic (MHPC)
5/14/2021	Optum Claim Adjustment Projects
4/15/2021	Billing Rules for Telehealth Services Effective
4/14/2021	Alaska DBH Autism Concurrent Services Guidance
4/1/2021	Alaska Medicaid Provider Update Transitioning Services Effective
10/4/2020	Optum Primary Modifier Guidance for Alaska Medicaid 1115 Waiver Services
7/1/2020	Optum Primary Modifier Guidance for Alaska Medicaid Community Behavioral Health Services
7/1/2020	Reading a Remittance Advice

Announcements

We Want To Get to Know You Better

Please complete and return the attached questionnaire to help us understand your populations served, hours of operation, accessibility, and treatment options.

Dear Alaska Medicaid Provider,

Optum, a Division of UnitedHealth Group®, is pleased to inform you we have been awarded the State of Alaska’s Department of Health (DOH), Division of Behavioral Health (DBH) behavioral health administrative services organization (ASO) contract.

We welcome the opportunity to collaborate with you in service delivery.

What You Need to Know

We know that new systems of doing business can be confusing. As the ASO, Optum will eventually assume many of the responsibilities that you currently conduct with Conduent and Comagine Health. We, along with DBH, will provide you with all the necessary information as you transition to our services. We have developed a dedicated Optum Alaska webpage https://alaska.optum.com to assist you and your beneficiaries.

To get started on participating with Optum as a provider the very first step is to obtain an Optum ID. Go to our provider portal at providerexpress.com Register for Access: Select the “First-time User” link in the upper right hand corner of the home page and follow the prompts.

Get Paid Faster with Electronic Payments & Statements (EPS)

Today's health care environment doesn't afford the luxury of wasted time or waiting longer than necessary to be paid, which is why you need to enroll in Optum Financial Services Electronic Payments & Statements (EPS). This will allow you to receive direct deposit of claim payments into your designated bank account(s) and access explanation of benefits (EOBs) online or via 835 ERA files, please sign up for EPS.

Provider Meetings and Trainings

Trainings are posted at the Optum Alaska website on the Provider Meetings & Trainings page.

Technical Assistance Teleconferences are held on the 2^nd and 4^th Wednesday of every month. You may register by visiting the Provider Meetings & Trainings page.

Please go to this site to register for Technical Assistance Teleconferences and other training sessions.

We Are Here to Help

We look forward to building our relationship. If you have questions about how Optum will serve you as a provider, please email Optum Provider Relations at akmedicaid@optum.com

We believe a strong provider system is the key to providing the highest quality of care to our customers and their members. We have enclosed some materials to get you started.

Provider Alerts

Optum will email Provider Alerts to distribute important information, such as trainings for Optum Behavioral Health Alaska Medicaid, announcements and important updates.

Providers should register for Provider email Alerts by completing registration in this link.

You may also use this link to unsubscribe from email Alerts.